Shipping policy
LUNARA SHIPPING POLICY
Shipping Policy
Thank you for shopping with Lunara Retails Ltd. We aim to make your shopping experience smooth and transparent.
Order Processing Time
Orders are typically processed within 2–5 business days after payment is confirmed.
Please note:
- Orders are not processed on weekends or holidays
- High-demand periods may result in slightly longer processing times
Shipping Time
Estimated delivery times vary depending on your location and the product ordered.
Typical delivery estimates:
- Canada & USA: 7–15 business days
- International: 10–20 business days
Please note that shipping times are estimates and may vary due to:
- Carrier delays
- Customs processing
- Weather conditions
- High seasonal demand
- Remote delivery areas
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).
Incorrect Address Information
Please ensure your shipping address is entered correctly at checkout.
Lunara Retails Ltd. is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to customer entry errors
- Failed delivery attempts due to incomplete information
Lost or Delayed Packages
If your package appears delayed or lost, please contact us at admin@lunararetails.com and we will do our best to assist you.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country. These charges are the responsibility of the customer.
Multiple Shipments
Some orders may arrive in separate packages depending on product availability, supplier location, or warehouse fulfillment.
Contact Us
If you have any questions about shipping, contact us at:
Lunara Retails Ltd.
Email: admin@lunararetails.com